PLEASE NOTE: If you have multiple E-Mails.... please supply the email you Use the MOST with your Order.... or better still supply ALL emails you use to insure you WILL receive All order confirmations and responses to your inquiries and shipment notices! Thank You. ALL Unauthorized Charge-Backs WILL be Disputed! You must contact Customer Service FIRST to return Merchandise! Thank you. FOR CUSTOMER SERVICE AND ORDER STATUS INQUIRIES PLEASE CLICK HERE NO Printed Catalog is available - ALL our Gnomes are already shown right here in our website. Re:
Online Ordering: Website
Address:
Contact by e-Mail: For SHIPPING STATUS inquiries click HERE For problems with the website or technical issues click HERE For General Information questions click HERE For CUSTOMER SERVICE by E-MAIL (Complaints, Claims, Issues, Problems, etc.) Click HERE
Shipping Time & Rates: Please click HERE for further information.
PRINTABLE ORDER FORM (for Mail-In Orders) Click HERE
'How To Order' Tips Click HERE
Service Area: We can ONLY accept orders to U.S. destinations within the Continental (Lower 48) United States and Canada. We CANNOT accept orders to Alaska, Hawaii, Military addresses, U.S. Territories, or any Foreign Destinations.
Mailing Address: Please see Order Form. This is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated elsewhere and NOT open to visitors. You will need to use the listed e-Mail addresses for ALL
Customer Service, Order Status and Inquiries. All e-Mail inquires are answered
promptly. WARRANTY INFORMATION
CLAY Gnomes 90 Day Guarantee Against Frost Damage.
Kimmel Gnomes CLAY Gnomes are guaranteed against frost damage for 90 days from date of receipt. If during the course of your first 90 days of ownership your clay gnome suffers damage due to frost, your gnome may be returned to Kimmel Gnomes for replacement. NOTE: The following information below pertains to our CLAY Gnomes ONLY. For information on Resin, Terracotta, and Mushroom Spikes products please scroll down to 2nd section.
NOTE: 90 DAY GUARANTEE DOES NOT APPLY TO TERRACOTTA, RESIN OR MUSHROOM SPIKES PRODUCTS!
Before returning your gnome, please note the following:
(1) Before returning your clay gnome, you must first contact Customer Service for authorization. Gnomes returned without prior authorization will be refused and returned at the customer's expense. Authorizations will only be issued by e-mail. fax, or mail - no authorizations can be granted over the phone.
(2) Return shipping & insurance costs are the responsibility of the customer - we do not reimburse on return shipping costs.
(3) A copy of your original invoice, e-mail order confirmation or some form of proof of purchase besides the merchandise must be enclosed with your return. Returns received without documentation will be refused and returned at the customer's expense. A letter of explanation as to why the product is being retuned must be enclosed.
(4) No refunds nor credits will be issued - limits of liability are strictly limited to the replacement of the product with the same article.
(5) Absolutely NO REPLACEMENTS AFTER 90 DAYS after receipt date will be issued - NO exceptions.
(6) The '90 Day Against Frost Damage' is strictly limited to damage to the product caused by frost. Damaged products returned for replacement due to any and all other causes will be promptly refused and will be returned at the customer's expense.
(7) Our 90 day Guarantee does NOT cover any Mushroom Spikes, Terracotta or Resin Products.
(8) Warranty ONLY applies to Gnomes that were purchased directly from KimmelGnomes.com by the original customers. FAQ: "Why are your clay gnomes only guaranteed for 90 days instead of forever?" We guarantee our clay gnomes for only 90 days because it has been our experience that people expect us to replace a gnome that they have run over with their car, or their kids have used as target practice, etc.. We use extremely frost resistant stoneware pottery which is made to be placed outside all year round. But it is pottery and therefore pottery gets broken in a variety of ways. We are restricting our guarantee so that in 50 years we are not liable for a gnome that was run over with the lawnmower! Our gnomes are extremely hardy but like anything else, they are not bomb-proof but as close as we can come given the medium (clay) in which we work. Regarding ALL Resin, Terracotta, or Mushroom Spikes Products: All resin products are sold without any warranty expressed or implied. We cannot and will not guarantee these products against damage from the elements or from anything else, and the LOW purchase prices reflect this. If you require a warranty with your purchase then you will need to purchase from our line of other CLAY Gnomes and products. Thank you. THE FOLLOWING INFORMATION IS ONLY APPLICABLE TO PAINTED CLAY PRODUCTS PRODUCED PRIOR TO AUGUST 2004 AND DOES NOT APPLY TO ANY CURRENT (GLAZED) CLAY PRODUCTS.
DISCONTINUED PAINTED PRODUCTS All painted finishes have been discontinued as of August 2004. Maintain your painted clay gnome with a coat of varnish each year or replace with a glazed, no maintenance gnome.
UPDATED FINISHES Our finishes effective August 2004: We color our clay gnomes with a matt glaze and only use acrylic paint for small details on some gnomes. The glaze finish ensures true color and zero maintenance for the life of the gnome. |
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Kimmel Gnomes™ Copyright © 2001-2018 Kimmel Gnomes™ All Rights Reserved. All photographs, images, text and content contained within this website are the sole property of Kimmel Gnomes. None of the images, text, photographs, or content in Kimmel Gnomes may be used without the express written permission of Kimmel Gnomes.
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