Contact Customer Service

*** Now Accepting PayPal As A Payment Option ***

We do NOT take orders over the Phone ~ Please order Online or by Mail ~ Thank you.

ALL PRODUCT INQUIRIES MUST BE MADE BY EMAIL. INQUIRIES RECD BY PHONE CANNOT BE ANSWERED. THANK YOU.

Customers Please Note: Though your Card will show a Charge when you order it takes 2 weeks for funds to be processed our end.


FOR CUSTOMER SERVICE AND ORDER STATUS INQUIRIES PLEASE CLICK HERE

NO Printed Catalog is available - ALL our Gnomes are already shown right here in our website.

Re: Online Ordering:
Ordering Online is safe, secure and fast. Plus all customers who order Online will receive both an Order Confirmation after placing your order, in addition to Tracking Information when your order ships. Plus an added Bonus: Online Orders can be placed 24 hours a day, 7 days a week and 365 days a year.


Frequently Asked Questions:

Please check our 'Frequently Asked Questions' page by clicking HERE. Most questions including "How long to receive my order?", "Can you ship overnight to...?", "Do you have faster shipping options?", "Do you have a Catalog?", etc., are already answered there.

 

Last Minute Shoppers:

Ship Out Next Gnomes and other items. Click HERE or HERE!

 

Website Address:
www.KimmelGnomes.com

 

Contact by e-Mail:

For SHIPPING STATUS inquiries click HERE

For problems with the website or technical issues click HERE

For General Information questions click HERE

For CUSTOMER SERVICE by E-MAIL (Complaints, Claims, Issues, Problems, etc.) Click HERE

 

Warranty Claims:

Click HERE for further information.

 

Shipping Time & Rates:

Please click HERE for further information.

 

Service Area:

We can ONLY accept orders to U.S. destinations within the Continental (Lower 48) United States. We CANNOT accept orders to Alaska, Hawaii, P.O. Boxes, Military addresses, U.S. Territories, Canada or any other Foreign Destinations.

 

Mailing Address:

Kimmel Gnomes
1324 Shephard Street
Sturgis, South Dakota
57785-1820 USA

This is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated elsewhere and NOT open to visitors.




You will need to use the listed e-Mail addresses for ALL Customer Service, Order Status and Inquiries. All e-Mail inquires are answered promptly.

DAMAGE CLAIMS: If your merchandise is received damaged, you must contact our Customer Service department immediately. Please retain all damaged items and wait to receive further instructions from us. ALL Damage Claims MUST be made within 24 Hours of Receipt, NO exceptions.




Click HERE to Contact Customer Service

Ordering Information
Ordering Information