PLEASE NOTE: If you have multiple E-Mails.... please supply the email you Use the MOST with your Order.... or better still supply ALL emails you use to insure you WILL receive All order confirmations and responses to your inquiries and shipment notices! Thank You.
Fresh Gnomes baked daily... Get yours today!
ALL Unauthorized Charge-Backs WILL be Disputed! You must contact Customer Service FIRST to return Merchandise! Thank you.
FOR CUSTOMER SERVICE AND ORDER STATUS
INQUIRIES PLEASE CLICK HERE
NO Printed Catalog is available - ALL our Gnomes are
already shown right here in our website.
Ordering Online is safe, secure and fast. Plus all customers who order Online
will receive both an Order Confirmation after placing your order, in addition to
Tracking Information when your order ships. Plus an added Bonus: Online Orders
can be placed 24 hours a day, 7 days a week and 365 days a year.
SHIPPING STATUS inquiries click HERE
problems with the website or technical issues click HERE
General Information questions click HERE
CUSTOMER SERVICE by E-MAIL (Complaints, Claims, Issues, Problems, etc.) Click HERE
Time & Rates:
click HERE for further
ORDER FORM (for Mail-In Orders) Click HERE
Order' Tips Click HERE
ONLY accept orders to U.S. destinations within the Continental (Lower 48) United
States and Canada. We CANNOT accept orders to Alaska, Hawaii, Military
addresses, U.S. Territories, or any Foreign Destinations.
Please see Order Form.
is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated
elsewhere and NOT open to visitors.
You will need to use the listed e-Mail addresses for ALL
Customer Service, Order Status and Inquiries. All e-Mail inquires are answered
DAMAGE CLAIMS: If your merchandise is received damaged, you must contact our Customer Service department immediately (Do NOT contact Carrier directly!). Please retain all damaged items and wait to receive further instructions from us.
Gnomes 90 Day Guarantee Against Frost Damage.
Gnomes CLAY Gnomes are guaranteed against frost damage for 90 days from date of receipt. If during the course of your first
90 days of ownership your clay gnome
suffers damage due to frost, your gnome may be returned to Kimmel Gnomes for
replacement. NOTE: The following information below
pertains to our CLAY Gnomes ONLY. For information on Resin, Terracotta,
and Mushroom Spikes products please scroll down to 2nd section.
90 DAY GUARANTEE DOES NOT APPLY TO TERRACOTTA, RESIN
OR MUSHROOM SPIKES PRODUCTS!
returning your gnome, please note the following:
Before returning your clay gnome, you must first contact Customer Service for
authorization. Gnomes returned without prior authorization will be refused and
returned at the customer's expense. Authorizations will only be issued by
e-mail. fax, or mail - no authorizations can be granted over the phone.
Return shipping & insurance costs are the responsibility of the customer -
we do not reimburse on return shipping costs.
A copy of your original invoice, e-mail order confirmation or some form of proof
of purchase besides the merchandise must be enclosed with your return. Returns
received without documentation will be refused and returned at the customer's
expense. A letter of explanation as to why the product is being retuned must be
No refunds nor credits will be issued - limits of liability are strictly limited
to the replacement of the product with the same article.
Absolutely NO REPLACEMENTS AFTER 90 DAYS after receipt date will be issued - NO
The '90 Day Against Frost Damage' is strictly limited to damage to
the product caused by frost. Damaged products returned for replacement due to
any and all other causes will be promptly refused and will be returned at the
Our 90 day Guarantee does NOT cover any Mushroom Spikes, Terracotta or Resin
Warranty ONLY applies to Gnomes that were purchased directly from
KimmelGnomes.com by the original customers.
are your clay gnomes only guaranteed for 90 days instead of forever?"
guarantee our clay gnomes for only 90 days because it has been our experience
that people expect us to replace a gnome that they have run over with their car,
or their kids have used as target practice, etc.. We use extremely frost
resistant stoneware pottery which is made to be placed outside all year round.
But it is pottery and therefore pottery gets broken in a variety of ways. We are
restricting our guarantee so that in 50 years we are not liable for a gnome that
was run over with the lawnmower! Our gnomes are extremely hardy but like
anything else, they are not bomb-proof but as close as we can come given the
medium (clay) in which we work.
ALL Resin, Terracotta, or Mushroom Spikes Products:
resin products are sold without any warranty expressed or implied. We cannot and
will not guarantee these products against damage from the elements or from
anything else, and the LOW purchase prices reflect this. If you require a
warranty with your purchase then you will need to purchase from our line of other
CLAY Gnomes and products. Thank you.
FOLLOWING INFORMATION IS ONLY APPLICABLE TO PAINTED CLAY PRODUCTS PRODUCED PRIOR
TO AUGUST 2004 AND DOES NOT APPLY TO ANY CURRENT (GLAZED) CLAY
painted finishes have been discontinued as of August 2004. Maintain your painted
clay gnome with a coat of varnish each year or replace with a glazed, no
finishes effective August 2004: We color our clay gnomes with a matt glaze and
only use acrylic paint for small details on some gnomes. The glaze finish
ensures true color and zero maintenance for the life of the gnome.