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Customer Service

FOR ORDER STATUS INQUIRIES PLEASE CLICK HERE

NO Printed Catalog is available - ALL our Gnomes are already shown right here in our website.

Re: Online Ordering:
Ordering Online is safe, secure and fast. Plus all customers who order Online will receive both an Order Confirmation after placing your order, in addition to Tracking Information when your order ships. Plus an added Bonus: Online Orders can be placed 24 hours a day, 7 days a week and 365 days a year.


Frequently Asked Questions:

Please check our 'Frequently Asked Questions' page by clicking HERE. Most questions including "How long to receive my order?", "Can you ship overnight to...?", "Do you have faster shipping options?", "Do you have a Catalog?", etc., are already answered there.

 

Last Minute Shoppers:

Ship Out Next Gnomes and other items. Click HERE or HERE!

 

Website Address:
www.KimmelGnomes.com

 

Contact by e-Mail:

For SHIPPING STATUS inquiries click HERE

For problems with the website or technical issues click HERE

For General Information questions click HERE

For CUSTOMER SERVICE by E-MAIL (Complaints, Claims, Issues, Problems, etc.) Click HERE

 

Warranty Claims:

Click HERE for further information.

 

Shipping Time & Rates:

Please click HERE for further information.

 

Service Area:

We can ONLY accept orders to U.S. destinations within the Continental (Lower 48) United States and Canada. We CANNOT accept orders to Alaska, Hawaii, P.O. Boxes, Military addresses, U.S. Territories or Overseas destinations.

 

Mailing Address:

Kimmel Gnomes
1324 Shephard Street
Sturgis, South Dakota
57785-1820 USA

This is the mailing address (ONLY) for Kimmel Gnomes. The workshop is situated elsewhere and NOT open to visitors.



For Phone-In Orders:

If you wish to place an order by phone, please call during regular business hours. No printed catalog is available. If you wish to find out the status of your order, file a damage claim, obtain tracking information, request shipping options, etc., for fastest service please use the specified links posted above.

 



Phone Order Desk Hours:

Monday thru Friday - 9:00 Am to 4:00 Pm Mountain-Time. Closed Saturdays, Sundays, and Holidays. However you can still place orders Online 7/24/365 per year.

For Phone-In Orders ONLY: 605-347-3433

 




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